Privacy Policy & Terms
How TukTuk with Virgílio handles your information and the conditions that apply when you book a tour.
Privacy Policy
Who runs this site
TukTuk with Virgílio is operated by Virgílio Agrela, a private Tuk-Tuk driver-guide based in Funchal, Madeira, Portugal, registered with Turismo de Portugal under RNAAT 434/2026. For privacy questions, contact hello@tuktukwithvirgilio.com or +351 968 773 907.
Information we receive
When you contact us by WhatsApp, email or phone, we receive the information you choose to provide, such as your name, contact details, preferred tour, date and time, number of guests and pickup location.
How we use your information
We use this information only to answer your questions and arrange, confirm and deliver your tour. We do not sell your personal information or use it for advertising.
Purposes and legal bases
Data needed to answer booking enquiries and organise or provide the tour is processed to take steps requested before a contract and to perform the contract (GDPR Article 6(1)(b)). Data required in tax records or retained by law is processed to meet those legal obligations (Article 6(1)(c)). Answering other messages and protecting the service rely on the legitimate interest in communicating with enquirers and keeping the service secure (Article 6(1)(f)), with respect for your rights.
Payments
Direct bookings are normally paid in person at the end of the tour, in cash or by card. Card payments are processed securely by the payment provider; we do not see or store your full card number. Bookings made through GetYourGuide, Viator or another platform are also subject to that platform’s privacy and payment policies.
Temporary browser draft
When you change language on a tour page, the date, time, pickup location and cruise-terminal option are stored temporarily in sessionStorage in your browser. The destination page reads and removes the draft; drafts older than 30 minutes are discarded. These fields are not added to the page URL or sent as analytics events. The number of guests is carried in the page URL. You may contact me without completing the optional date, time and pickup fields.
Analytics and cookies
This site uses Plausible Analytics for aggregate usage statistics. According to the provider’s policy, it does not use cookies or persistent identifiers to track visitors across websites; IP addresses are processed temporarily and not stored in raw form. This description does not automatically cover external services you choose to use. This website does not use advertising cookies.
Retention and sharing
Enquiries that do not lead to a booking are kept for as long as needed to answer and follow up. Booking details are kept while providing the service and for periods needed to meet legal obligations or resolve disputes. Accounting records follow the applicable statutory periods. Browser drafts operate temporarily as described above.
Recipients and external services
Depending on your chosen channel, communication is processed by the email provider or WhatsApp. Hosting and analytics providers may process technical data needed for their services. Where an additional driver is needed, only the details necessary to provide the tour are shared; payment providers and booking platforms process the data needed for the services you use. Their own policies also apply. Pickup details and message content are not included in the analytics events prepared by this website.
Your rights
Subject to the conditions and limits of the GDPR, you may request access, rectification, erasure, restriction of processing or portability, and object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. Details needed to organise the tour are necessary to handle your request; there is no automatic confirmation or automated booking decision. Contact us by email to exercise your rights. You may also complain to the CNPD.
Children and policy updates
Tours are booked by adults, and we do not knowingly collect personal information directly from children. We may update this policy when the services or tools used by the business change.
Terms & Conditions
The service
TukTuk with Virgílio provides private guided Tuk-Tuk tours in Funchal and nearby areas. Your group is not combined with other guests. Tours are usually guided by Virgílio. For groups of 4–6, the second Tuk-Tuk is driven by a trusted colleague, and on very busy days a colleague may guide your tour; if so, we will tell you before the tour.
Booking and confirmation
A message by WhatsApp or email is a booking request, not an automatic confirmation. Your booking is confirmed personally by Virgílio according to availability. Please wait for that confirmation before relying on the requested time.
Prices and payment
One guest pays the same tour total as two guests. The advertised price per person applies to groups of 2 or more. Unless stated otherwise, prices are per person and in euros. Direct bookings are paid in person at the end of the tour, in cash or by card. Pickup within Funchal is included, except for the cruise terminal supplement set out below.
Cruise terminal pickup: €5 supplement per Tuk-Tuk. On the tour pages, tick the cruise terminal option to include it in the total; the final amount is confirmed with you before booking.
Cancellations and changes
Direct bookings require no prepayment and have no cancellation fee. To cancel or change, contact us by WhatsApp or email as early as possible, ideally at least 24 hours before the tour. Weather-related changes are agreed with you as described below. Bookings made through a platform follow the terms presented by that platform.
Tickets and third-party activities
Garden, cable-car and Monte basket-ride tickets are not included unless a tour page expressly says otherwise. These attractions are operated independently, and their prices, queues, opening times and availability may change.
Weather and route changes
Light rain is usually manageable. If conditions are unsafe or clearly unsuitable, we may adjust the route or time or propose rescheduling. Traffic, road closures, queues and weather may also require reasonable route changes.
Group size and safety
Each Tuk-Tuk carries a maximum of 3 passengers and a maximum combined passenger weight of 210 kg. Groups of 4–6 require two Tuk-Tuks, with the second vehicle subject to availability. Children under 3 cannot join the tours, and pets are not permitted. Guests must follow the driver-guide’s safety instructions.
Pickup and drop-off
Pickup and flexible drop-off are available within Funchal. The exact location and any special access needs should be agreed when the booking is confirmed.
Liability and applicable law
Reasonable care is taken to provide a safe, well-maintained vehicle and route. Nothing in these terms excludes any liability or consumer right that cannot legally be excluded. Portuguese law applies, without prejudice to mandatory consumer rights in your country of residence.
Alternative consumer dispute resolution
For a consumer dispute, you may contact the Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACC RAM), within its jurisdiction. This information does not claim that the provider is a voluntary member of the Centre and does not limit statutory consumer rights.
Contact
Questions about these terms or your information? Email hello@tuktukwithvirgilio.com, call or WhatsApp +351 968 773 907. Consumers may also use Portugal’s official Electronic Complaints Book.